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Did they lose the archive files?
If they did we will not be able to research info.

Dan
I hope that isn't the case... there's a few threads from all over the board that I had book marked for later reference. :(
 

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Well the web server appears to be Linux, at least that's what it reports. So we care about inodes and links to inodes.

I'll gladly PM you my resume, I've been an IT Professional for 19 years.

But in the end our bickering won't fix the problem.
go for it i would love to read it, but resume does not mean anything i am not bickering i love talking IT to people please dont mis understand it.

"real server operating system" and "contains a master boot record" are mutually exclusive...

Even when using windows, the master boot record is where it finds out where to boot from. The master file record stores the directory index.
And if the MFT does not contain the information, you then have to scan the actual data on the partition looking for files that no longer exist in the MFT.
ok most appliactions either need user imput to choose where to scan ( on a bit level the application will check the MBR then scan the data its self)

thats why i said i shoudl fo been clear.


unix is not a real os :) that was joke beacuse there will always be microsoft vs unix/mac/linux its like chevy vs ford.


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They are telling me that there is nothing that they can do and that they are not liable. Any Lawyers out there want to do a pro-bono or prosecute them for loss of data?


you need to check your contract and or agreement with them. i assume they MANAGE the server ? if so that means backup. if they failed to maintain a working backup that is their issue and we ALL need to donate money for a laywer. PERIOD.......
 

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They are telling me that there is nothing that they can do and that they are not liable. Any Lawyers out there want to do a pro-bono or prosecute them for loss of data?
They may or may not be liable under the terms of their contract and/or applicable law. (How's that for a lawyer response?) At the end of the day, though, what are your damages and what are you likely to recover from them (in the non-data sense)? Deciding to sue somebody is really a business decision when you get right down to it.

On a possibly productive note, it seems we have a number of IT geniuses on the board. Any chance one or more of them can get in touch with the provider and, possibly, come up with a helpful idea?
 

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Enough with the "My computer e-cock is way bigger than yours" and fix it nerds :). bbw (not a fat chick but big bad wolf) seems like a pretty knowledgeable guy.

I hope we get the threads back-I need some of that info soon :(
 

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They are telling me that there is nothing that they can do and that they are not liable. Any Lawyers out there want to do a pro-bono or prosecute them for loss of data?
If you paid for regular backups and they don't have any, sounds like a breach of contract to me.... and possibly negligence.
 

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I can't believe this...wishing it was some sick joke. cwm8
Are you talking about the forum data issue, or the Obama presidency?
 

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If you paid for regular backups and they don't have any, sounds like a breach of contract to me.... and possibly negligence.
not sounds it is....and thats grounds for a HUGE lawysuit.
 

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Even the loss of data alone is a financial loss. This board with that data attracts thousands of viewers - Scott has been able to sell advertising space because of this traffic.
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Regardless of a lawsuit though, we still loose all this data.

Best solution would be some sort of recovery.... I suppose I should let you IT guys decide if that's viable though.
 

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Even the loss of data alone is a financial loss. This board with that data attracts thousands of viewers - Scott has been able to sell advertising space because of this traffic.
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Regardless of a lawsuit though, we still loose all this data.

Best solution would be some sort of recovery.... I suppose I should let you IT guys decide if that's viable though.

us being the best IT in the world or not if we dont have access we cant do ****.

i assume hack pays them to host/maintain the server all he does is manage the forum.

most likly the data is GONE....unless some older backup is magicly found.

i dont know what type of configuration they have but all data is recoverable until overwrote... even with unix it unmarks the first letter of the name, moving it out of the file structer , and it will remain there until overwrote. even if the data is in different sectors of the hard drive, it will be there until overwrote.

thats why they need to stop the server ASAP and start looking for it. it could be gone in 2 mins or 4 months depnding on how much data is being created.
 

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OMG, Hack must be having heart palpitations.

Scott, no matter what happens I and (we) still appreciate what you've done over these years (even making BK a mod, lolz). You've got a new family and there's nothing more important than that. Please don't let this loss bring a heavy heart to your household.

Rest assured, our community can and will rebound from this.

Sincerely,
JamesH

this is bad, I think I'm gonna puke.
 

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Are you talking about the forum data issue, or the Obama presidency?
Come on man ....

Don't bring any of that bitterness here.... the forum's dead and your bitching about Obama...

We need to fix the forum

I think we should probably hack the internets.... I'll let Big Bad Wolf do the haxxing...and I'll run spell check on his posts.....
 

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"Oh my" is right. If the hosting company cannot recover to a point in time, even a month old or more, they are ****ing incompetent.

This is terrible, and I warned. Jokingly I said I had dreams of this. Someone suggested I needed viagra, I didn't take it personally but now who's lolz'ing ? Backup is one of the most under-appreciated responsibilities of IT, until it kicks you square in the gonads.

Hopefully Scott can get something tangible and we can resume. I'm ready to throw in a donation to the forum if it goes toward setting up a proper contingency, offsite backup, swing server and so forth.

Damn, sorry for the troubles Scott. If there is anything I can do to help, please email me. I did backup and recovery professionally for 6 years but haven't been active since '03. I have redhat and ubuntu boxes ready to roll if you need more resources to draw from.


+10000

Im so bogged down in back order transmissions that i hadent noticed..

Now i think im gonna be sick. Almost a decade of un replaceable b body information lost. And ive been here since the beginning. Gone in a poof.

There ahs got to be SOMETHING they can do. Even if it costs we can pay.
 

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Discussion Starter #35
Here is the whole thing:
I am listed as Robert Allen since he set this up for me.

Posted By: Scott P. Date: Wed Aug 05, 2009 @ 06:20 am
Hello,

It appears that not only did your server suffer from memory exhaustion, but its disk had been completely filled.
Since the disk was full, various services were unable to start, causing the website outages.
I cleared enough space to restart your server and bring services back online. I'm currently working to clean more space, and advice you of where most of your disk is being used.
--Scott P.
RackForce Support
https://support.rackforce.com

Posted By: Robert Allen Date: Wed Aug 05, 2009 @ 06:44 am
Robert Allen posted:
THANK YOU!

Posted By: Scott P. Date: Wed Aug 05, 2009 @ 06:47 am
Hello,

I discovered the following files on your server larger than 100MB:

6158M /usr/local/apache/logs/error_log
2048M /usr/local/apache/logs/suphp_log
1895M /var/lib/mysql/server.ccu4u.net.err
1663M /usr/local/apache/logs/suexec_log
598M /var/lib/mysql/impalass_forum/post.MYD
500M /usr/tmpDSK
449M /var/lib/mysql/impalass_forum/post.MYI
415M /var/lib/mysql/impalass_forum/attachment.MYD
233M /home/impalass/tmp/analog/cache
136M /home/fbiss/tmp/analog/cache
134M /usr/local/apache/logs/access_log
Most of the files, the ones in italics, are just very large logfiles. Do I have your permission to clear these logs to save you more space?

--Scott P.
RackForce Support
https://support.rackforce.com

Posted By: Robert Allen Date: Wed Aug 05, 2009 @ 07:13 am
Robert Allen posted:
Yes.

Posted By: Tom S. Date: Wed Aug 05, 2009 @ 08:08 am
Hello,

During the process of clearing the large files as requested a clerical error had occurred and in the process the file /var/lib/mysql/impalass_forum/post.MYD was deleted, our attempts to retrieve the file from the MySQL buffer were unsuccessful and we were unable to restore the lost data.

We sincerely apologize for the inconvenience this may have caused you and are willing to assist you in restoring any back up of this file you may have.


--Tom S.
RackForce Support
https://support.rackforce.com

Posted By: Robert Allen Date: Thu Aug 06, 2009 @ 04:07 pm
Robert Allen posted:
Any idea how large that file was? I am seeing on my Forum that a lot of old posts seem to be gone. I really hate to think that the 10 years of data is gone.

Posted By: David V. Date: Thu Aug 06, 2009 @ 04:34 pm
Hello Robert,

Reviewing your server's information and the details from this ticket, I see the file was approximately 598MB, so that may indeed be quite a bit of data that was lost. We do want to extend our absolute sincerest and utmose apologies what has occurred once more, as we do recognize the seriousness of this issue and will be reviewing this matter internally.

In terms of recovery steps, while I do not see you are currently subscribed to our Tivoli backup service, I do see that you are running cPanel / WHM on your server. WHM can be set up to make regular backups of your server's accounts, and among these backups you can optionally choose to have MySQL databases included. At the moment it looks like the backup options are turned off, but do you know if your server was configured to make these backups before the deletion occurred? If so, it is possible the database could be restored from these accordingly. Failing that, it may also be prudent to check and see if you have any local backups of this file which could be recovered.

--David V.
RackForce Support
https://support.rackforce.com

Posted By: Robert Allen Date: Fri Aug 07, 2009 @ 05:51 am
Robert Allen posted:
10 Years of DATA! I thought that the backups were automatic. Besides, if I am running out of room on my server, where can I back this database up to? Are you sure that the data can't be recovered?

Posted By: Shane B. Date: Fri Aug 07, 2009 @ 05:56 am
Hello,

Unfortunately if you do not have local backups it appears we are unable to restore any of your data at this time. cPanel/WHM backups are not configured automatically, they need to be configured by the system administrator to have proper functionality.

As for your question in relation to where you could even store a backup when your drive space is running out, the simple answer would be to either remove old data to free up space or upgrade your hard drive to allow the storage of more data.

Is there anything else that we may assist you with at this time?

--Shane B.
RackForce Support
https://support.rackforce.com

Posted By: Robert Allen Date: Fri Aug 07, 2009 @ 06:03 am
Robert Allen posted:
I think that I need to speak with a supervisor. Automatic backups were supposed to be part of the plan. I need someone to be accountable for this and make it right. 10 YEARS OF DATA!

Posted By: Shane B. Date: Fri Aug 07, 2009 @ 06:14 am
Hello,

Certainly, you can contact the Support Manager by emailing [email protected] . I have escalated this to my seniors and they are aware of the issue, but if you would like further information please feel free to contact our Manager at the email address provided.

--Shane B.
RackForce Support
https://support.rackforce.com

Posted By: Alex S. Date: Fri Aug 07, 2009 @ 11:20 am
Hello,

My name is Alex and I am the support manager here at RackForce Networks. I have reviewed your account and it appears as if you have not had backups since April 2007. In the migration ticket (109627) that was created at that time to move your environment to a dds5000, no backups were selected. You have not had or been paying for backups since that time. Those backups have long since expired. We have no backups of your files currently. We sincerely appologize for this mistake however we have no way of recovering your data.

--Alex S.
RackForce Support
https://support.rackforce.com

Posted By: Robert Allen Date: Fri Aug 07, 2009 @ 11:29 am
Robert Allen posted:
Your people set up the migration. That means that they should have migrated ALL of the settings? There has to be something that you can do. You don't just go in and delete SQL files!

Posted By: Alex S. Date: Fri Aug 07, 2009 @ 11:37 am
Hello,

As stated before we simply do not have any method for recovering your data. You do not have backups currently. We do not have backups of that file. We offer our sincerest appologies however at this point we have no way to recover that data.

--Alex S.
RackForce Support
https://support.rackforce.com

Posted By: Robert Allen Date: Fri Aug 07, 2009 @ 11:45 am
Robert Allen posted:
OK, We are talking about over 10 YEARS worth of data. Someone needs to be accountable for this loss. I guess that you can't just undelete it huh? Pull it back out of the trashcan? I will have a conversation with my lawyer and see what steps need to be taken from here. This data loss is irreplaceable, thousands of people across the globe use this site everyday as THE site for information about the Caprice and Impala.

Posted By: Alex S. Date: Fri Aug 07, 2009 @ 11:55 am
Hello,

Please be aware of section 13 of our master service aggreement that states.

13. Limitation of Liability

Customer acknowledges and agrees neither RackForce nor any of its members, shareholders, directors, officers, employees or representatives will be liable for any special, indirect, consequential, punitive or exemplary damages, or damages (including but not limited to damages for loss of profits or savings, loss of data, or loss of use) in connection with this agreement. If, despite the foregoing limitations, RackForce or any of its shareholders, directors, officers, employees or representatives should become liable to Customer or any other person in connection with this agreement for ANY REASON, then the maximum aggregate liability of RackForce, its members, shareholders, directors, officers, employees and representatives for all such things and to all such parties will be limited to the lesser of the actual amount of loss or damage suffered by the claimant or the amount payable by Customer to RackForce for one month of service under this agreement.

I am going to cease conversation about any legal discusion and that will be taken care of by our lawyer should you choose to exercise that option.

We do deeply appologize and will continue to help with any technical problems you experience however will not discuss any legal matters via this ticket.
We unfortunately we can not simply "undelete" the data.

--Alex S.
RackForce Support
https://support.rackforce.com

Posted By: Robert Allen Date: Fri Aug 07, 2009 @ 12:41 pm
Robert Allen posted:
OK.
1. I set up an account with you to host my site. Backup was included in the package.
2. Your people migrated my site to a larger sever. Backup was not migrated.
3. Your people deleted a 600mb SQL file instead of the log files.
4. I am now without anything.

Does that about sum it up?

Your employees gross negligence have now ruined my site.
No slap on the hand? Just an OOPS! Sorry about that?
Sincere apologies only go so far.

Please at least try to make this right. Do the right thing, and if you can't, bump me up to someone that can.

Posted By: Alex S. Date: Fri Aug 07, 2009 @ 01:54 pm
Hello,

From a customer service standpoint we believe that your experience has not been what we would like it to be. Because of this we would like to offer a credit for a years worh of our Tivoli Backup Service to ensure such an issue does not occur again for any reason. It is our hope that this offer will illustrate that we do value you as a customer. While we are unable to recover the data that has been lost we can prevent this issue from happening again by ensuring that you are subcribed to a backup service.

--Alex S.
RackForce Support
https://support.rackforce.com
 

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598M /var/lib/mysql/impalass_forum/post.MYD LOLOL even a noob would know NOT TO DELETE SQL!!!!!!!!!!! WWOWOWW

they must of had a frest out of deviry it tech working on your server....

hack what does the agreement say, if says it covers back you HAVE PROOF that they deleted the sql backup and you have proof they didnt maintain the backup


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Posted By: Robert Allen Date: Fri Aug 07, 2009 @ 12:41 pm
Robert Allen posted:
OK.
1. I set up an account with you to host my site. Backup was included in the package.
2. Your people migrated my site to a larger sever. Backup was not migrated.
3. Your people deleted a 600mb SQL file instead of the log files.
4. I am now without anything.

Does that about sum it up?

Your employees gross negligence have now ruined my site.
No slap on the hand? Just an OOPS! Sorry about that?
Sincere apologies only go so far.

Please at least try to make this right. Do the right thing, and if you can't, bump me up to someone that can.

Posted By: Alex S. Date: Fri Aug 07, 2009 @ 01:54 pm
Hello,

From a customer service standpoint we believe that your experience has not been what we would like it to be. Because of this we would like to offer a credit for a years worh of our Tivoli Backup Service to ensure such an issue does not occur again for any reason. It is our hope that this offer will illustrate that we do value you as a customer. While we are unable to recover the data that has been lost we can prevent this issue from happening again by ensuring that you are subcribed to a backup service.

--Alex S.
RackForce Support
https://support.rackforce.com
then on top of that they offer free backup for a year LOLOLOLHAHAHAHAHAHAHAHHAAHHAAHHAHA OFMG i would be headed down there with a shotgun.....
WTF the backup failed the first time and now they want to offer you a backup for a year LOL wow time to get a laywer once you review the contract
 

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598M /var/lib/mysql/impalass_forum/post.MYD --- should not of been deleted

449M /var/lib/mysql/impalass_forum/post.MYI --- should not of been deleted
415M /var/lib/mysql/impalass_forum/attachment.MYD --- should not of been deleted

134M /usr/local/apache/logs/access_log --- should not of been deleted


there is more then one file they deleted they should not of....

i bet money they had a low end tech go and do a search for any file over 100meg and just started deleting.

even if the back up option is not in the agreement they still deleted your database.

you need to find out who owns the ticket, who was the tech that acually DELETED the sql data base. <--------

you need to find out what type of certifictes and or degree he has in computers, by law your not allowed to work on computers with out a certen level of education in the field

from the convo alone, they had some one very low level working on this. and even if its not in the agreement you can sue them over that.
 

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Forgive me if this is stupid ( know nothing about servers and web pages) I see that Google often has cached pages.

Example, I pulled up an Impalassforum page from 2002 be searching my name.

http://74.125.155.132/search?q=cache:JI74a4gz7zwJ:www.impalassforum.com/vBulletin/showthread.php?p=1143381+gerry+charlesworth&cd=23&hl=en&ct=clnk&gl=ca

Does Google and other search engines cache a ton of stuff? Could they be contacted about assessing everything they might have?

EDIT ,,,,,,,, Pages and pages here
http://www.google.com/search?hl=en&rls=com.microsoft:en-us:IE-ContextMenu&rlz=1I7GGLL_en&q=+site:www.impalassforum.com+www.impalassforum.com/vBulletin&ei=urF8SvijO4PusQPOvrDvCg&sa=X&oi=manybox&resnum=2&ct=all-results
Gerry
 

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First - sick to hear about this loss. I know you've put a lot of time and effort into this forum SScott!

My money is on Wolfie WITHOUT question or hesitation. Eracer sounded savy too. I'm sure there may be one or two out there with talents close to or equal to these two guys.

With them and their heads together, along with Erik at the brainwave head of the cram seSSion table - I'm sure just about every possible avenue of data recovery will be suggested and/or tried and Erik for sure can kibitz them down the centerline with a view from outside the IT centers.

Ya think? Just tossing an idea out there. I personally know two of the above guys are very sharp - and one of them ain't a lawyer!
 
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