Car at Shop for Almost 2 Weeks - Advice? - Chevy Impala SS Forum
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post #1 of 13 (permalink) Old 06-12-2019, 09:26 AM Thread Starter
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Car at Shop for Almost 2 Weeks - Advice?

My tranny has been getting really hot with this warmer weather so I took it to a reputable shop in town. Owner spent a good 30 minutes with me going over the 4L60E when I dropped it off and he knows his stuff - went year by year on changes, problems, etc. It's like he could have a PhD in trannies. That said I felt good about leaving the car there. I dropped the car off on Monday 6/3. I called a couple of days later and he says he had to order another pressure tool which should be in the next day. I called this passed Friday 6/7 and he tells me it's POSSIBLY the solenoid causing overheating issues - torque converter getting hot and fluid is leaking from the vent tube. "I should have it done today or tomorrow." I said okay no rush thank you. I drove by the shop Saturday and see my car tucked a couple cars back as in put away. It's now Wednesday 6/12 and I'm starting to get the impression this guy had other "higher priority" customers or was backed up on work but didn't want to turn me down. I don't think he's even looked at my car at this point because if it was a solenoid, that would have been a quick change. Also he said he will not do any work on the car until he quoted you on a price of repairs which I would have to agree to. I haven't got any estimates or quotes so again leads me to believe the car hasn't even been diagnosed.

Telling me he is waiting for another pressure measuring tool - I think that was a stall tactic, no pun intended.
I mean you are a transmission shop, you should have that.

I hate bugging mechanics. Let them do their job and I understand sometimes there are delays. But I think almost 2 weeks of the car being there has become unreasonable and suspicious. I DO NOT want to get on his bad side and become annoying. I think I'm going to call him at lunch today and ask him what's going on and that I'm going out of town for a week or so and don't want to leave the car there. I want to pick it up Friday before leaving town and if you aren't able to get to it that's okay. "I'll bring it back." Of course I'm not. At this point I just want to pay the diagnostic fee and get the heck out of dodge. I just spent $500.00 on paintless dent repair on this car and we've had a lot of storms and hail warnings lately. I cringe every time there's a storm. And I just hate the feeling of my car sitting in the parking lot of a shop for 2 weeks. There are some days I think of how it's sitting there in the hot Texas heat (Sunday was 100). And then you have people going in and out of the lot, opening doors, etc. Yes I've become attached to the car. To further add, when I called that Wednesday I told him I have a small crack in my tail light and asked if he could just throw some tape over it because it is going to rain. At that time I didn't expect him to have it for days so didn't bother taping it myself. He said sure no problem. Starting to think he didn't even do this and it's rained about 5 times since then.

Anyhow enough of my ranting and raving. I just want my car back. Thoughts or opinions on this?

Taking it one day at a time...

Last edited by ATX_Impala; 06-12-2019 at 09:28 AM.
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post #2 of 13 (permalink) Old 06-12-2019, 10:02 AM
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Well laid out and detailed background. Caught your overpost below, and glads things "finally" worked to your favor.

\'96SS SOB: SSRI, Herter Tune, Tri-Y II, , 3000 Edge, F/HO bars, METCO extendeds with CV MMC, Bilsteins, currently Vredestein Ultrac Sessanta (315/35 rear)
\'96FWB BUW-Butt Ugly White: PCMPerformance tune, HDFA w/ swissed filter, 1/2 SLP s.s. catback with H- and Flow Super 50s, oem opti rebuilt 3 times, SS Bars, METCO LCA, Airlift 1000, Monroe SS, PowerTrax No-Slip, CTS wheels with +1 rubber. Finally, wait for it... LT-4 knock module!

Last edited by 96 Black; 06-12-2019 at 10:05 AM.
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post #3 of 13 (permalink) Old 06-12-2019, 10:03 AM Thread Starter
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**Update**

Maybe venting here helped and I called after posting this. They finally got to it Saturday and he said the pressure is low. He changed out the EPC but that didn't help. He's taking that back out so won't charge me for it which is nice. He said next step is to put in an additive which can possible help raise the pressure. If that doesn't work the next step will be to look at the pump and rotor but that's going to be a whole other ball game with needing to take out the tranny and open it up. He's trying to avoid me having to fork out the dough and I appreciate that but I don't want a temporary fix either. I'd rather get it right and spend the extra money if need be. Was told that if I don't hear from him by 1:00 to give him a call. Getting somewhere but the news isn't good either way!

Taking it one day at a time...
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post #4 of 13 (permalink) Old 06-12-2019, 10:11 AM
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How many miles are on the transmission?

"The unexamined life is not worth living." - Socrates
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post #5 of 13 (permalink) Old 06-12-2019, 10:16 AM Thread Starter
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Quote:
Originally Posted by 96 Black View Post
Well laid out and detailed background = makes for easy recommendation. Tell shop you need the car back. Today. No explanation is required. You can say you've made other arrangements. Whatever you do, don't get drawn into arguments, logic debate or claim that you are being 'unreasonable'. Just don't. You need the car today and that's that. Your hand is strengthened if you have another driver ready and then it's simply, "I need the car pulled out so I can take it with me. Now"



You acknowledge you will be charged a diagnostic fee, and it may be higher than expected. Unless you were quoted a price before starting. But by owner's admission there will be no 'repair' charges without prior quote and acceptance.


Most important, no agreeing that he'll 'get right on it' and 'quote you in an hour' and have 'any and all repairs completed by the end of the day' 'guaranteed no fail'..... 'and and and'


Biggest red flag? Outside of the multiple fibs, it would have to be that 'pressure tool' bit.
Yeah that was a stall because he wasn't ready and I basically needed to wait in line but knowing he could probably get to it in a day or 2 he didn't want to send me away. Just tell me you weren't going to be able to get to the car for a few days. With what he just told me in my update, I want to give him the benefit of the doubt.

I was like you mentioned just going to tell him I want to get the car but now that I feel like we're getting somewhere and he's given me some encouragement to call him back, that makes me feel a little better. Something tells me it's going to have to be taken apart.

Taking it one day at a time...
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post #6 of 13 (permalink) Old 06-12-2019, 10:20 AM
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EDIT: Another overpost.



1. I thought the agreement was "no work until a quote and your approval". Dropping the pan is "work" as is replacing a part. It would not matter to me that he will not charge for it since "throwing that part at it" did not pan out.

2. How many miles on this tranny? What life has it led? Does this car have a working cooler?

3. "Looking at the pump" sounds hinky if pressure has been measured to indicate a problem. Or not.

4. Pouring in an additive? For running hot?

5. Is your overdrive catching like it's supposed to?

My initial reply recommended simply getting the car back. I recommend it now. But I'm very interested hearing what a couple other of the real brains come up with too.

And just now it finally dawned on me to wonder what you're basing this, "getting really hot" on. Do you have a tranny temp gauge?

\'96SS SOB: SSRI, Herter Tune, Tri-Y II, , 3000 Edge, F/HO bars, METCO extendeds with CV MMC, Bilsteins, currently Vredestein Ultrac Sessanta (315/35 rear)
\'96FWB BUW-Butt Ugly White: PCMPerformance tune, HDFA w/ swissed filter, 1/2 SLP s.s. catback with H- and Flow Super 50s, oem opti rebuilt 3 times, SS Bars, METCO LCA, Airlift 1000, Monroe SS, PowerTrax No-Slip, CTS wheels with +1 rubber. Finally, wait for it... LT-4 knock module!

Last edited by 96 Black; 06-12-2019 at 10:21 AM. Reason: Another overpost
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post #7 of 13 (permalink) Old 06-12-2019, 10:24 AM Thread Starter
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Quote:
Originally Posted by sherlock9c1 View Post
How many miles are on the transmission?
It's the original tranny with 146k miles but about 10k ago the previous owner had the Stage II build done by Performabuilt and a Circle D torque converter was also installed. I got the car in Mar. and have put maybe 1.5k on it (not a daily driver). Has a trans temp gauge installed by steering wheel which is why I knew it was getting hot. It has always been between 180-210 but a few weekends ago it shot up to the highest shown on gauge at 250. Also around this time I small a few spots in the garage. I saw a bolt that wasn't in all the way and this is where it looked like it was dripping from. Not sure, I went ahead and had the pan gasket. Come to find out later that it wasn't the gasket of course and now I'm in a whole other world. I can have a stock one rebuilt for $1200-$1500. Around how much would I be looking at with parts and labor if it is the pump or rotor?

Taking it one day at a time...
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post #8 of 13 (permalink) Old 06-12-2019, 10:32 AM Thread Starter
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I know this tranny was beat on because it was a daily beater for a while. But with the rebuild it was supposedly as good as new if not better with all the upgrades. He checked the cooler and it's good.

Overdrive is catching but there are times I feel it "dumps" into overdrive around 35-40 mph which feels boggy, then will downshift. The car has a 383 and all the goodies. Was tuned by Moe. When I get all this done I plan on getting a good dynotune at Henderson Performance about an hour away from me in New Braunfels.

Yes have an external gauge which I'm really glad for because I was able to catch this somewhat early.

I am interested on what I hear later today. Let's see.

Taking it one day at a time...
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post #9 of 13 (permalink) Old 06-12-2019, 10:37 AM
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I'd just call Alan at Performabuilt and get his take with all your accumulated symptoms.



I don't know your situation to yank it yourself, but he was VERY reasonable priced taking back and re-rebuilding one of his stout trannys I managed to burn up soon after installing in an '88 Monte 383 (long stupid story).

\'96SS SOB: SSRI, Herter Tune, Tri-Y II, , 3000 Edge, F/HO bars, METCO extendeds with CV MMC, Bilsteins, currently Vredestein Ultrac Sessanta (315/35 rear)
\'96FWB BUW-Butt Ugly White: PCMPerformance tune, HDFA w/ swissed filter, 1/2 SLP s.s. catback with H- and Flow Super 50s, oem opti rebuilt 3 times, SS Bars, METCO LCA, Airlift 1000, Monroe SS, PowerTrax No-Slip, CTS wheels with +1 rubber. Finally, wait for it... LT-4 knock module!
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post #10 of 13 (permalink) Old 06-12-2019, 10:43 AM Thread Starter
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Quote:
Originally Posted by 96 Black View Post
I'd just call Alan at Performabuilt and get his take with all your accumulated symptoms.



I don't know your situation to yank it yourself, but he was VERY reasonable priced taking back and re-rebuilding one of his stout trannys I managed to burn up soon after installing in an '88 Monte 383 (long stupid story).
I couldn't yank it out myself with my situation but if this becomes something escalated to a certain point I may just reach out to him and take it from there. I do have all the paperwork and have only heard good things about Alan.

To be continued...

Taking it one day at a time...
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